Business Process Outsourcing for Strategic Advantage

BPO allows organization to focus on its core business and outsource the non core business process that helps to manage the time and resources of the companies (Corbett 2004). In present, informational technology provide services such as a form of outsourcing that involves so many fields like banking and finance, telecommunications and insurance etc. Business process outsourcing as a call centre that is centralized that manages the gap between company services and customers through effective IT tools. Call centre receive transmits and requests in large number by using telephone and web technology. Information technology is one of the major critical issues in the organization management, business process outsourcing is advance type of IT information system, and it will be big wave in further information technology services (Yang, Kim, Nam and Min 2007).

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Informational technology plays an important role to manage the process of outsourcing and customers services. It can be synonyms of the globalization and corporate strategy, which helps to maintaining the satisfaction of global customers and to achieve competitiveness and market dominances. In 2003, North America represented 57% part of world BPO segment, which is one of the main reasons of its success.

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