BPO Help To Generate Revenue

According to Click and Duening (Get Quick, Original and Best MBA assignment help from Australian and US experts. Order MBA assignment and get 100% original help with minimum prices), human/social factor is very important in BPO industry for the successful completion of the project i.e. understanding cultural deference between the organization and BPO partner. BPO provides a path of non core business to the multinational corporations that helps in generating more revenue. Outsourcing of BPO facility results in reducing the cost and capital investment of the organization and provides opportunity to focus on core business.

Customer service provides the service to the customer in which each customer is treating as a special one. The service provided to customer can be classified in two ways; one is at the time of selecting the goods/services, which is known as consultancy services where organization helps the customer in selecting the best product according to his requirement (Kamin, 2010). The other one is after sales service, where organization helps the customer in solving the problem faced by him with respect to the product purchased by him. Employees have to learn the art to deal with different customers and the way to take information from them, so to do their jobs more effectively and efficiently. According to Bacal (2004), there are three reasons to provide good customer service such as greater job satisfaction, reduce stress and hassle, enhanced job success.

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